Privacy Policy | Wangara

Wangara ("we", "our", "us") operates a software training centre at No. 31-2, Jalan USJ 21/10, 47630 Subang Jaya, Selangor, Malaysia. This Privacy Policy explains how we collect, use, store and protect personal information provided to us in connection with our training programmes and this website. We are committed to handling your information with care and in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

If you have any questions about this policy, please contact us at [email protected].

1. Data We Collect

We collect personal information in the following circumstances:

Enquiry and enrolment forms: name, email address, phone number and any message you submit.
Session registration: name and contact details needed to confirm your place in a programme.
Website cookies: technical data collected via cookies and analytics tools. See Section 5 for details.
Correspondence: information contained in emails or messages you send to us.

We do not request or store sensitive personal data such as identity card numbers, financial account details or health information.

2. How We Use Your Information

We use personal data we collect for the following purposes:

To respond to enquiries and provide information about our programmes.
To confirm and manage session enrolments and communicate session details.
To send post-session feedback forms and follow-up reference materials to enrolled participants.
To operate and improve this website using anonymised analytics data.
To comply with any legal obligations applicable to us under Malaysian law.

We do not use your personal data to send marketing or promotional messages unless you have specifically requested this. You may opt out of any communications at any time by emailing [email protected].

3. Legal Basis for Processing

Under the PDPA 2010, we process your personal data on the following bases:

Consent: when you complete and submit an enquiry or registration form.
Contractual necessity: when processing is necessary to deliver the training programme you enrolled in.
Legitimate interests: for website analytics and improving our services, where this does not override your rights.

4. Data Retention

We retain personal information for as long as necessary to fulfil the purpose for which it was collected, and in any case no longer than:

Enquiry contact details: up to 12 months from the date of enquiry if no enrolment follows.
Enrolment records: up to 3 years from the date of the last session attended, for administrative purposes.
Website analytics data: retained in anonymised or aggregated form only.

After retention periods expire, data is securely deleted or anonymised.

5. Cookies and Website Analytics

This website uses cookies to support basic functionality and, with your consent, to gather anonymised usage data. We use the following types:

Essential cookies: required for the site to function correctly. These are always active.
Analytics cookies: used to understand how visitors use the site. Active only with your consent.
Preference cookies: remember your cookie choices. Active only with your consent.

For full details and to manage your preferences, please see our Cookie Policy.

6. Data Security

We take reasonable precautions to protect personal information from unauthorised access, disclosure or misuse. Our measures include:

Limiting access to personal data to staff who need it for their role.
Using secure email transmission for communications containing personal details.
Not storing complete enrolment data on portable devices without password protection.

In the event of a data breach that is likely to affect your rights, we will notify you and the relevant authority as required under applicable law.

7. Third-Party Sharing

We do not sell, rent or share your personal information with third parties for their own marketing purposes. We may share data with:

Service providers: such as email platforms or analytics tools, used strictly to operate our services. These providers are bound by their own privacy obligations.
Legal authorities: if required to do so by applicable Malaysian law.

We do not transfer personal data outside Malaysia except where necessary to use international cloud services, in which case we take reasonable steps to ensure adequate data protection.

8. Your Rights

Under the PDPA 2010, you have the right to:

Access personal data we hold about you.
Request correction of inaccurate or incomplete data.
Withdraw consent to processing at any time (this does not affect processing already completed).
Request that we stop processing your data for direct marketing purposes.
Lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) if you believe your rights have been breached.

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

9. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

10. Children's Privacy

Our training programmes are intended for adults aged 18 and above. We do not knowingly collect personal information from individuals under 18. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of this website or our services after a policy change constitutes acceptance of the revised policy. For significant changes, we will make reasonable efforts to notify enrolled participants directly.

12. Contact for Privacy Matters

Wangara
No. 31-2, Jalan USJ 21/10, 47630 Subang Jaya, Selangor, Malaysia
Email: [email protected]
Phone: +60 12-403 7861